Email your questions to: firstname.lastname@example.org
|Question||When will we be able to order online? Phoning you from New Zealand is nice but not that convenient!|
|Answer||Now! Since 2011 we have used a telephone order line. This had the advantage that we had personal contact with users. However time differences and issues of taking down orders correctly has been an increasing problem for overseas users. We have now (April 2017) put in place a eCommerce ordering - currently using a partner in Birmingham to help with this.|
Please explain the units - you use nmol/L and other labs use ng/mL? How do you convert from one to the other
The nmol/L unit is the on that all UK laboratories
have been instructed to move to if they are not already
using it - see
To convert nmol/L to ng/mL divide by a factor of 2.5.
e.g. Our result is 75 nmol/L would give 75/2.5 = 30 ng/mL
Do you do any other tests - for example serum calcium and iron studies direct to the public?
The only test we currenlty offer to the public is Vitamin D.
We may develop other services in the future but this will
depend on full consideration of ethical issues and also the
practicalities, as not everything is measurable on a blood
Thank you for my ultra clear test results. Could I just check - your results state that greater than 50nmol/l is normal. My understanding is that total 25-hydroxyvitamin D should be over 75 nmol/L.
deficiency historically is defined as a blood level below 25 nmol/L and many
quote this range. Scientific evidence is emerging that the optimal level for
general health may be higher than 50 nmol/L but we will stay
with this a the moment.
|Question||I am trying to
determine how long to wait before retesting my vitamin D
after increasing my supplementation?
A paper from
1999 by Reinhold Vieth has information relevant to this and
|Question||How many times
can I send in a test to you?
use we do not recommend that you test yourself more than
twice a year. Some people are ordering multiple packs for
use in their job or for research and group studies and this
|Question||What turn round do
you offer for this test?
|Answer||Our aim is
working days laboratory time.
|Question||Are these packs
suitable for a research project? Do you discount for bulk
|Answer||Yes, in fact the
packs are already being used for a research project in
Cambridge and interestingly also to study Vitamin D levels
in animals at Chester Zoo! Our introductory prices are very
competitive and we do not intend to discount them.
|Question||Can you send the
test packs overseas?
|Answer||Yes, but we do need
to charge a bit more. You will also need to add airmail
postage to the reply paid envelope locally
|Question||When are you
starting this service?
|Answer||We are now trialing
this Direct to the Public Service and you can order test
packs from us by phoning our call centre number: Tel: 0121